Terms and Conditions

Our Terms & Conditions are an essential part of the services we offer. It's highly recommended you periodically review our T&C's as they may change from time to time. If anything is unclear, we urge you to contact us: admin@aclassgrass.co.uk.



In this document, the following words mean:

“Customer”, “you” means the person or organisation who is in Agreement with A Class Artificial Grass Ltd.

“Quote”, “Proposal” and “Terms and Conditions” means the document in which describes services and agreements between the Customer and A Class Artificial Grass Ltd.

“Us”, “We”, “Our”, “Supplier” and “A Class Artificial Grass” means the limited company A Class Artificial Grass Ltd.

“Terms and Conditions” means the terms and conditions as set out in this document.


These Terms and Conditions prevail, always, over other communication either written or verbal from the Customer and shall apply to all contracts for the supply of goods and services by the Supplier to the Customer.

Nothing in these Terms and Conditions shall prejudice any condition or Warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, the virtue of any statute, law or regulation.

Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

Goods and installation

Creases. Due to the fact that artificial grass is supplied on a roll, and due to the molecular structure of the product, it can crease. The product is not deemed to be faulty if a crease is visible and the product will de-crease on a daily basis. Creases will fall out within three months of the supply or installation.

Seams. The Supplier will endeavour to make all seams as invisible as possible. However, seams are occasionally visible due to the molecular structure of the product. This is, unfortunately, inevitable and can be influenced by a number of factors. Our Warranty does not cover seam visibility.

A slight colour differential is possible on grass from separate batches. A class artificial grass cannot accept liability for minor colour variations if additional grass is ordered on a different order.

This will be installed either by excavating between 60mm and 80mm from the lowest point of the lawn; or by building up the current level of lawn by this amount. We will always keep the natural cambers of the lawn unless otherwise agreed between the Supplier and the Customer. It is not our intention to create a perfectly level lawn, except in circumstances that have been agreed and documented in our written Proposal.

The products are manufactured using polyethene and polypropylene and as such reflective, or magnifying surfaces, such as glass, clear plastic or reflective surfaces could cause scorching of the surface. It is the Customer’s responsibility to prevent this and damage is not covered by the Guarantee. Repairs to scorched grass will be chargeable. The polyethene and polypropylene temperature will increase under intense heat or sunlight.

High traffic zones of an artificial lawn can flatten, pressure on the blades causing them to compress. This can give the grass a different appearance to the sections of lawn that are not compressed.

Customer’s Obligations

The Customer shall:

Obtain all necessary permissions, licences and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer.

Provide the Supplier with any information reasonably required by the Supplier. It is the obligation of the Customer to inform the Supplier of any problematic issues with wildlife, such as moles in advance of the Supplier, making a Proposal for works and thus completing an installation. Additional preventative measures can be deployed if such information is provided, and the installation method amended accordingly.

Comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties. Ensure that, once an installation date has been agreed in writing between both parties, the job can be carried out on this date. If for any reason the installation will not be able to be completed, the Customer must advise the Supplier at least 24 hours prior to the installation date. If for reasons out of the control of the Supplier such as restricted access, not advised prior to the installation, meaning that our installation team are unable to commence work, a callout charge of £350.00 + VAT will apply.

It is the obligation of the Customer to inform the Supplier of any electrical cables or pipe-work in the installation area that could be damaged by excavations or fixings. The Supplier will endeavour to identify such issues during a site survey, but cannot accept liability for subterranean damage caused to appliances and structures not previously notified.

The Customer is obliged to notify the Supplier of any invasive plants such as Japanese knotweed, bamboo or tree roots that might spread beneath the installed lawn and cause material changes to the installation. The Supplier bears no liability for any damage caused in such a manner. Repairs to any damage caused to the installation by invasive plants, not previously notified to the Supplier will be chargeable and covered under a separate Proposal.

Must supply access to water supply and power supply at all times during installation.


All jobs are subject to 20% VAT. This will be incorporated in the job total on your quote or terms of work document.

All artificial grass jobs are paid in three stages:

  • 10% deposit
  • 50% on work commencing
  • 40% on completion
Once you agreed to our services, you will be asked to pay a 10% job deposit. By doing this, you are agreeing to have work undertaken by us. You are also agreeing to the terms and conditions that are available to view at all times on our website. We hold the right to hold a 10% deposit in the situation where the Customer retracts on having works carried out if the notice is less than 31 days before work is due to commence.

50% on work commencing

Monies must be paid into A Class Artificial Grass Ltd business account no later than one working day prior to work commencing.

40% on completion

Monies must be paid into A Class Artificial Grass Ltd business account on the day of completion. We hold the right to charge interest on any invoices that are not paid per agreed terms at a rate of 8% per annum above the base rate of the Bank of England, from the date of the invoice due to the date that invoice is paid.

All jobs that involve other aspects other than grass, i.e. porcelain or natural stone paving, stage payments will be drawn up, and you will find these in your terms of work document.

Supplier Obligations

The Supplier warrants that the product will, at the time of delivery correspond to the description given by the Supplier.

The Supplier shall perform the services with reasonable skill and care and to a reasonable standard in accordance with recognised industry and codes of practice.

Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, the act or omission of government, extreme weather conditions such as heat or flooding, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

Limitation of Liability

Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

In no circumstance, shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable, or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

Nothing present in these Terms and Conditions shall limit or exclude the liability of the Supplier for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or sub-contractors.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.

Additional Information

If anything is unclear within our Terms & Conditions, or if you still have questions about the way we operate or would like to request further information, please Contact Us.

Get A Quote

    Open chat
    Hello there 👋 ,

    Welcome to A Class Artificial Grass!

    How can we help you today?